Brooklyn Donut & Coffee Co.

Terms & Conditions — Last Updated: June 2026

PART A — WEBSITE TERMS OF USE

1. Use of Our Website

By accessing www.brooklyndonuts.com.au you agree to use the site lawfully and in accordance with these Terms. You must not:

  • Use the site for any unlawful, fraudulent, or harmful purpose
  • Attempt to gain unauthorised access to any part of the site or our systems
  • Upload or transmit viruses or any other malicious code
  • Scrape, copy, or reproduce content without our written consent
  • Use the site in any way that may damage, disable, or impair its functionality

2. Intellectual Property

All content on this website — including text, images, logos, graphics, and the Brooklyn Donut & Coffee Co. brand — is owned by or licensed to us and protected by Australian and international intellectual property laws.

You may not reproduce, distribute, modify, or commercially use any content from this website without our prior written consent.

3. Third-Party Links

Our website may contain links to third-party websites. These are provided for convenience only. We do not endorse, control, or take responsibility for the content, privacy practices, or accuracy of any third-party sites.

4. Disclaimer & Limitation of Liability

Our website is provided “as is” without warranties of any kind. To the maximum extent permitted by law:

  • We do not warrant that the website will be uninterrupted, error-free, or free from viruses
  • We are not liable for any loss or damage arising from your use of the website
  • We are not liable for the content or actions of third-party websites linked from our site

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).

5. Changes to the Website

We reserve the right to modify, suspend, or discontinue any part of our website at any time without notice. We are not liable to you or any third party for any such changes.

PART B — ONLINE ORDERING TERMS

6. Placing an Order

By placing an order through our website or app, you are making an offer to purchase the selected products. All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion.

7. Pricing & Payment

All prices are displayed in Australian Dollars (AUD) and include GST where applicable. Prices are subject to change without notice. Payment must be made in full at the time of ordering through our approved payment methods.

We are not responsible for any fees or charges applied by your financial institution.

8. Pickup & Fulfilment

Orders placed online are available for in-store pickup only unless otherwise specified. A confirmed pickup time will be provided at the time of ordering. We are not liable for any issues arising from late collection.

9. Allergens

Our products are made in environments that handle common allergens including gluten, dairy, eggs, nuts, and soy. While we take reasonable precautions, we cannot guarantee any product is completely allergen-free. Full allergen information is available at qrco.de/allergens or by speaking with a team member in store. By ordering, you acknowledge that you have reviewed allergen information relevant to your dietary requirements.

10. Refunds & Returns

We take pride in the quality of our products. If you are not satisfied with your order, please speak with a team member in store at the time of collection. Refunds or replacements are provided at our discretion in line with the Australian Consumer Law. We do not accept returns on change-of-mind purchases.

PART C — GIFT CARD TERMS & CONDITIONS

Last Updated: 28/11/2025

These Terms apply to all physical gift cards (“Gift Cards”) issued by Brooklyn Donut & Coffee Co. By purchasing, using, or accepting a Gift Card, you agree to these Terms.

11. Use of Gift Cards

  • Gift Cards can only be purchased and redeemed in-person at any Brooklyn Donut & Coffee Co. venue
  • Gift Cards cannot be redeemed for online orders, delivery platforms, or digital purchases
  • Gift Cards are not credit, debit, or charge cards and do not accrue interest
  • Gift Cards cannot be exchanged for cash unless required by Australian law

12. Purchase & Activation

  • Gift Cards are available for purchase at all Brooklyn Donut & Coffee Co. venues
  • The date of purchase will be written on the back of the Gift Card at time of purchase
  • Gift Cards are activated immediately at the time of purchase
  • Gift Cards may be loaded with any chosen value of $3 or more (minimum purchase amount)

13. Validity & Expiry

  • Gift Cards are valid for 3 years (36 months) from the date of purchase
  • The purchase date written on the back of the card determines the expiry date
  • Any remaining balance after expiry will be forfeited and cannot be refunded, transferred, or redeemed
  • No service, maintenance, or inactivity fees apply

14. Lost, Stolen, or Damaged Cards

Treat your Gift Card like cash. Lost, stolen, defaced, or damaged Gift Cards will not be replaced, refunded, or redeemed under any circumstances. We accept no responsibility for unauthorised use of a Gift Card.

15. Balance Enquiries

Gift Card balances can be checked at any Brooklyn Donut & Coffee Co. venue by speaking with a team member. The balance provided in-venue is final.

16. Refunds & Exchanges

  • Gift Card purchases are non-refundable
  • Items purchased using a Gift Card may be returned or exchanged in line with our standard returns policy
  • Any approved refund will be issued to a Gift Card (new or existing), not cash or bank transfer
  • Gift Cards cannot be used to purchase other Gift Cards

17. Prohibited Use

Gift Cards may not be:

  • Resold or transferred for commercial purposes without written consent
  • Re-loaded after the initial purchase amount is added
  • Used for promotional or marketing activities without approval
  • Used for unlawful, fraudulent, or misleading purposes

We may cancel or void a Gift Card if fraud or misuse is reasonably suspected.

PART D — CO. COLLECTIVE LOYALTY PROGRAM TERMS

18. Program Overview

The Co. Collective loyalty program (“the Program”) is operated by Brooklyn Donut & Coffee Co. Members earn points on eligible purchases at participating venues and through the Co. Collective app. Points can be redeemed for rewards as outlined in the app.

19. Eligibility & Registration

  • The Program is open to Australian residents aged 16 years or over
  • Registration is free and completed through the Co. Collective app
  • One account per person only — duplicate accounts may be merged or cancelled
  • Points are non-transferable between accounts

20. Earning Points

  • Members earn 1 point for every $1 spent on eligible purchases at participating venues
  • Points are credited automatically to your account when ordering through the app
  • Points are not earned on Gift Card purchases, or purchases made on third-party delivery platforms
  • Bonus point events may be offered at our discretion — see the app for current offers

21. Donut Dollars - Redeeming Rewards

  • Members will receive a $5 Reward Credit for every 75 points earned. Reward Credit can be redeemed on any purchase made through the Brooklyn Donut & Coffee Co. app at participating Brooklyn Donut & Coffee Co. venues.
  • Reward Credits can be used for any purchase through the app.

  • Reward credits have no cash value and cannot be transferred

22. Point Expiry

Points are valid for 12 months from the date of your last purchase. Points will expire if no qualifying purchase is made within any rolling 12-month period.

23. Program Changes & Termination

We reserve the right to modify, suspend, or terminate the Co. Culture program at any time. We will provide reasonable notice of material changes where possible. Accumulated points have no cash value and will not be compensated upon program termination.

24. Sign-Up Offer

Customers who successfully register through the Brooklyn Donut & Coffee Co. app will receive either one (1) Free Original Glaze Donut or one (1) Free Small Coffee and can be redeemed through the app. The sign-up reward is single-use, non-transferable, and subject to any applicable expiry date and promotional conditions.

25. Drinks Reward System

Loyalty app members will receive every 6th eligible drink free when they purchase eligible beverages and scan their registered loyalty app at the time of each purchase.

a. Hot Drinks and Cold Drinks are tracked separately, with each category maintaining its own reward count.

b. Eligible Hot Drinks include:

  • Specialty Coffee
  • Hot Mocha
  • Hot Chocolate
  • Dirty Chai
  • Chai Latte
  • Matcha Latte

c. Eligible Cold Drinks include:

  • Iced Coffee
  • Frappes
  • Cold Brew
  • Iced Mocha
  • Iced Chocolate
  • Iced Matcha

d. Once a member purchases five (5) eligible drinks within the same category, a free drink reward will automatically be issued to their account.

PART E — 6 Pack Deal – Buy 5 Donuts, Get 1 Free

  1. This offer is available at participating Brooklyn Donut & Coffee Co. stores and through participating ordering channels in Australia.
  2. Customers must select six eligible donuts in the same transaction to receive the offer.
  3. The lowest-priced eligible donut in each group of six will be provided free of charge. Where all six donuts are the same price, one donut will be free.
  4. Eligible donuts are individually priced donuts displayed as participating in the offer. Any exclusions will be clearly communicated before purchase.
  5. Unless otherwise stated, the offer applies once for each complete group of six eligible donuts purchased in the same transaction.
  6. The offer does not apply to pre-priced donut packs, catering orders, wholesale orders or third-party delivery platforms unless the offer is specifically displayed as available through that sales channel.
  7. The offer cannot be combined with another discount, promotional offer or voucher unless otherwise stated.
  8. The offer is subject to product availability. Customers may choose their free donut from the eligible donuts available at the time of purchase.
  9. Brooklyn Donut & Coffee Co. may vary, suspend or end the offer. Any change will apply only to future purchases and will be communicated through the channels where the offer is advertised.
  10. Nothing in these terms excludes, restricts or modifies any consumer rights or remedies available under the Australian Consumer Law.

PART f — GENERAL TERMS

24. Privacy

Personal information collected through our website, app, and in-store interactions is managed in accordance with our Privacy Policy, available at www.brooklyndonuts.com.au/privacy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

25. Changes to These Terms

We may amend these Terms & Conditions at any time. Updated Terms will be published on our website with a revised date. Your continued use of our services following any changes constitutes acceptance of the updated Terms.

26. Governing Law

These Terms & Conditions are governed by the laws of Australia, and the state or territory where the relevant transaction occurred. Any disputes will be subject to the jurisdiction of Australian courts.

27. Contact Us

Brooklyn Donut & Coffee Co.

📧 support@bdcc.com.au

📞 (07) 3153 1178

🌐 www.brooklyndonuts.com.au

28. Email & SMS Marketing Consent

By ticking the relevant opt-in checkbox(es) during Co. Culture app registration or via our website sign-up form, you agree to receive marketing communications from Brooklyn Donut & Coffee Co. by the channel(s) you have selected (email and/or SMS).

  • Email and SMS marketing consent are separate opt-ins — ticking one does not opt you in to the other
  • Opt-in checkboxes are unticked by default — consent must be given actively
  • Consent to marketing is not a condition of registering for the Co. Culture program or placing an order
  • What You’ll Receive
    Marketing communications may include promotional offers, new product announcements, Co. Culture program updates, event invitations, and other brand news relevant to Brooklyn Donut & Coffee Co.

  • Frequency
    We aim to send marketing communications at a reasonable frequency. SMS messages in particular will be limited to relevant and time-sensitive communications only.

  • How to Unsubscribe
    You may withdraw your consent and unsubscribe at any time:
  • Email: Click the unsubscribe link in any marketing email

  • SMS: Reply STOP to any marketing SMS message

  • Both: Contact us at support@bdcc.com.au

    Requests will be processed within 5 business days. Please note that unsubscribing from marketing communications does not affect transactional messages (e.g. order confirmations, account notifications).

  • Third Parties
    We use third-party platforms to send email and SMS communications (including Klaviyo). These providers process your contact details on our behalf and are bound by data processing agreements. They do not use your information for their own marketing purposes.