Brooklyn Donut & Coffee Co.

Terms & Conditions — Last Updated: June 2026

PART A — WEBSITE TERMS OF USE

1. Use of Our Website

By accessing www.brooklyndonuts.com.au you agree to use the site lawfully and in accordance with these Terms. You must not:

  • Use the site for any unlawful, fraudulent, or harmful purpose
  • Attempt to gain unauthorised access to any part of the site or our systems
  • Upload or transmit viruses or any other malicious code
  • Scrape, copy, or reproduce content without our written consent
  • Use the site in any way that may damage, disable, or impair its functionality

2. Intellectual Property

All content on this website — including text, images, logos, graphics, and the Brooklyn Donut & Coffee Co. brand — is owned by or licensed to us and protected by Australian and international intellectual property laws.

You may not reproduce, distribute, modify, or commercially use any content from this website without our prior written consent.

3. Third-Party Links

Our website may contain links to third-party websites. These are provided for convenience only. We do not endorse, control, or take responsibility for the content, privacy practices, or accuracy of any third-party sites.

4. Disclaimer & Limitation of Liability

Our website is provided “as is” without warranties of any kind. To the maximum extent permitted by law:

  • We do not warrant that the website will be uninterrupted, error-free, or free from viruses
  • We are not liable for any loss or damage arising from your use of the website
  • We are not liable for the content or actions of third-party websites linked from our site

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).

5. Changes to the Website

We reserve the right to modify, suspend, or discontinue any part of our website at any time without notice. We are not liable to you or any third party for any such changes.

PART B — ONLINE ORDERING TERMS

6. Placing an Order

By placing an order through our website or app, you are making an offer to purchase the selected products. All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion.

7. Pricing & Payment

All prices are displayed in Australian Dollars (AUD) and include GST where applicable. Prices are subject to change without notice. Payment must be made in full at the time of ordering through our approved payment methods.

We are not responsible for any fees or charges applied by your financial institution.

8. Pickup & Fulfilment

Orders placed online are available for in-store pickup only unless otherwise specified. A confirmed pickup time will be provided at the time of ordering. We are not liable for any issues arising from late collection.

9. Allergens

Our products are made in environments that handle common allergens including gluten, dairy, eggs, nuts, and soy. While we take reasonable precautions, we cannot guarantee any product is completely allergen-free. Full allergen information is available at qrco.de/allergens or by speaking with a team member in store. By ordering, you acknowledge that you have reviewed allergen information relevant to your dietary requirements.

10. Refunds & Returns

We take pride in the quality of our products. If you are not satisfied with your order, please speak with a team member in store at the time of collection. Refunds or replacements are provided at our discretion in line with the Australian Consumer Law. We do not accept returns on change-of-mind purchases.

PART C — GIFT CARD TERMS & CONDITIONS

Last Updated: 28/11/2025

These Terms apply to all physical gift cards (“Gift Cards”) issued by Brooklyn Donut & Coffee Co. By purchasing, using, or accepting a Gift Card, you agree to these Terms.

11. Use of Gift Cards

  • Gift Cards can only be purchased and redeemed in-person at any Brooklyn Donut & Coffee Co. venue
  • Gift Cards cannot be redeemed for online orders, delivery platforms, or digital purchases
  • Gift Cards are not credit, debit, or charge cards and do not accrue interest
  • Gift Cards cannot be exchanged for cash unless required by Australian law

12. Purchase & Activation

  • Gift Cards are available for purchase at all Brooklyn Donut & Coffee Co. venues
  • The date of purchase will be written on the back of the Gift Card at time of purchase
  • Gift Cards are activated immediately at the time of purchase
  • Gift Cards may be loaded with any chosen value of $3 or more (minimum purchase amount)

13. Validity & Expiry

  • Gift Cards are valid for 3 years (36 months) from the date of purchase
  • The purchase date written on the back of the card determines the expiry date
  • Any remaining balance after expiry will be forfeited and cannot be refunded, transferred, or redeemed
  • No service, maintenance, or inactivity fees apply

14. Lost, Stolen, or Damaged Cards

Treat your Gift Card like cash. Lost, stolen, defaced, or damaged Gift Cards will not be replaced, refunded, or redeemed under any circumstances. We accept no responsibility for unauthorised use of a Gift Card.

15. Balance Enquiries

Gift Card balances can be checked at any Brooklyn Donut & Coffee Co. venue by speaking with a team member. The balance provided in-venue is final.

16. Refunds & Exchanges

  • Gift Card purchases are non-refundable
  • Items purchased using a Gift Card may be returned or exchanged in line with our standard returns policy
  • Any approved refund will be issued to a Gift Card (new or existing), not cash or bank transfer
  • Gift Cards cannot be used to purchase other Gift Cards

17. Prohibited Use

Gift Cards may not be:

  • Resold or transferred for commercial purposes without written consent
  • Re-loaded after the initial purchase amount is added
  • Used for promotional or marketing activities without approval
  • Used for unlawful, fraudulent, or misleading purposes

We may cancel or void a Gift Card if fraud or misuse is reasonably suspected.

PART D — CO. COLLECTIVE LOYALTY PROGRAM TERMS

18. Program Overview

The Co. Collective loyalty program (“the Program”) is operated by Brooklyn Donut & Coffee Co. Members earn points on eligible purchases at participating venues and through the Co. Collective app. Points can be redeemed for rewards as outlined in the app.

19. Eligibility & Registration

  • The Program is open to Australian residents aged 16 years or over
  • Registration is free and completed through the Co. Collective app
  • One account per person only — duplicate accounts may be merged or cancelled
  • Points are non-transferable between accounts

20. Earning Points

  • Members earn 1 point for every $1 spent on eligible purchases at participating venues
  • Points are credited automatically to your account when ordering through the app
  • Points are not earned on Gift Card purchases, or purchases made on third-party delivery platforms
  • Bonus point events may be offered at our discretion — see the app for current offers

21. Donut Dollars - Redeeming Rewards

  • Members will receive a $5 Reward Credit for every 75 points earned. Reward Credit can be redeemed on any purchase made through the Brooklyn Donut & Coffee Co. app at participating Brooklyn Donut & Coffee Co. venues.
  • Reward Credits can be used for any purchase through the app.

  • Reward credits have no cash value and cannot be transferred
  •  

22. Point Expiry

Points are valid for 12 months from the date of your last purchase. Points will expire if no qualifying purchase is made within any rolling 12-month period.

23. Program Changes & Termination

We reserve the right to modify, suspend, or terminate the Co. Culture program at any time. We will provide reasonable notice of material changes where possible. Accumulated points have no cash value and will not be compensated upon program termination.

24. Sign-Up Offer

Customers who successfully register through the Brooklyn Donut & Coffee Co. app will receive either one (1) Free Original Glaze Donut or one (1) Free Small Coffee and can be redeemed through the app. The sign-up reward is single-use, non-transferable, and subject to any applicable expiry date and promotional conditions.

25. Drinks Reward System

Loyalty app members will receive every 6th eligible drink free when they purchase eligible beverages and scan their registered loyalty app at the time of each purchase.

a. Hot Drinks and Cold Drinks are tracked separately, with each category maintaining its own reward count.

b. Eligible Hot Drinks include:

  • Specialty Coffee
  • Hot Mocha
  • Hot Chocolate
  • Dirty Chai
  • Chai Latte
  • Matcha Latte

c. Eligible Cold Drinks include:

  • Iced Coffee
  • Frappes
  • Cold Brew
  • Iced Mocha
  • Iced Chocolate
  • Iced Matcha

d. Once a member purchases five (5) eligible drinks within the same category, a free drink reward will automatically be issued to their account.

26. Birthday Donut Reward

  1. Eligible Co. Collective loyalty members will receive one (1) Free Donut Voucher for their birthday.
  2. The Birthday Donut Voucher will expire thirty (30) days after the date it is issued.
  3. Members must have completed at least $20.00 in eligible transactions during the previous 12 months to qualify for the Birthday Donut Voucher.
  4. The Birthday Donut Voucher will be issued at the start of the member’s birthday month (for example, 1 December for a December birthday).
  5. The voucher is redeemable for one (1) donut of the member’s choice, subject to product availability at the venue at the time of redemption or availability shown in the app when ordering ahead.
  6. For in-store redemption, the member must scan their registered Co. Collective loyalty app at the time of purchase to redeem the voucher.
  7. For orders placed ahead through the app, the member must apply the Birthday Donut Voucher to the order before checkout to receive the free donut.
  8. The Birthday Donut Voucher is single-use, non-transferable, has no cash value, and cannot be exchanged for cash.

PART E — 6 Pack Deal – Buy 5 Donuts, Get 1 Free

  1. This offer is available at participating Brooklyn Donut & Coffee Co. stores and through participating ordering channels in Australia.
  2. Customers must select six eligible donuts in the same transaction to receive the offer.
  3. The lowest-priced eligible donut in each group of six will be provided free of charge. Where all six donuts are the same price, one donut will be free.
  4. Eligible donuts are individually priced donuts displayed as participating in the offer. Any exclusions will be clearly communicated before purchase.
  5. Unless otherwise stated, the offer applies once for each complete group of six eligible donuts purchased in the same transaction.
  6. The offer does not apply to pre-priced donut packs, catering orders, wholesale orders or third-party delivery platforms unless the offer is specifically displayed as available through that sales channel.
  7. The offer cannot be combined with another discount, promotional offer or voucher unless otherwise stated.
  8. The offer is subject to product availability. Customers may choose their free donut from the eligible donuts available at the time of purchase.
  9. Brooklyn Donut & Coffee Co. may vary, suspend or end the offer. Any change will apply only to future purchases and will be communicated through the channels where the offer is advertised.
  10. Nothing in these terms excludes, restricts or modifies any consumer rights or remedies available under the Australian Consumer Law.

PART f — GENERAL TERMS

24. Privacy

Personal information collected through our website, app, and in-store interactions is managed in accordance with our Privacy Policy, available at www.brooklyndonuts.com.au/privacy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

25. Changes to These Terms

We may amend these Terms & Conditions at any time. Updated Terms will be published on our website with a revised date. Your continued use of our services following any changes constitutes acceptance of the updated Terms.

26. Governing Law

These Terms & Conditions are governed by the laws of Australia, and the state or territory where the relevant transaction occurred. Any disputes will be subject to the jurisdiction of Australian courts.

27. Contact Us

Brooklyn Donut & Coffee Co.

📧  support@bdcc.com.au

📞  (07) 3153 1178 

🌐  www.brooklyndonuts.com.au

28. Email & SMS Marketing Consent

By ticking the relevant opt-in checkbox(es) during Co. Culture app registration or via our website sign-up form, you agree to receive marketing communications from Brooklyn Donut & Coffee Co. by the channel(s) you have selected (email and/or SMS).

  • Email and SMS marketing consent are separate opt-ins — ticking one does not opt you in to the other
  • Opt-in checkboxes are unticked by default — consent must be given actively
  • Consent to marketing is not a condition of registering for the Co. Culture program or placing an order
  • What You’ll Receive
    Marketing communications may include promotional offers, new product announcements, Co. Culture program updates, event invitations, and other brand news relevant to Brooklyn Donut & Coffee Co.

  • Frequency
    We aim to send marketing communications at a reasonable frequency. SMS messages in particular will be limited to relevant and time-sensitive communications only.

  • How to Unsubscribe
    You may withdraw your consent and unsubscribe at any time:
  • Email: Click the unsubscribe link in any marketing email

  • SMS: Reply STOP to any marketing SMS message

  • Both: Contact us at support@bdcc.com.au

    Requests will be processed within 5 business days. Please note that unsubscribing from marketing communications does not affect transactional messages (e.g. order confirmations, account notifications).

  • Third Parties
    We use third-party platforms to send email and SMS communications (including Klaviyo). These providers process your contact details on our behalf and are bound by data processing agreements. They do not use your information for their own marketing purposes.

 

29. Mobile Terms of Service Brooklyn Donuts & Coffee Co.

Last updated: Aug. 20, 2026

The Brooklyn Donuts & Coffee Co. mobile message service (the “Service”) is operated by Brooklyn Donuts & Coffee Co. (“Brooklyn Donuts & Coffee Co.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Brooklyn Donuts & Coffee Co.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Brooklyn Donuts & Coffee Co. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Brooklyn Donuts & Coffee Co.. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to BROOKLYNDNT or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Brooklyn Donuts & Coffee Co. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to BROOKLYNDNT or email marketing@bdcc.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.